Day One - Process Improvement
Thursday 9th September, 2010

8.30
REGISTRATION, COFFEE & NETWORKING
9.00
WELCOME REMARKS FROM THE CHAIR
STREAMLINING PROCESSES TO INCREASE EFFICIENCY AND IMPROVE SERVICE DELIVERY
9.15
Process improvement to deliver $20 billion in savings by 2020

  • An overview of the Defence Strategic Reform program - how the department will deliver $20 billion in savings by 2020
  • Process improvement for ´smarter, tighter and more cost effective business processes´
  • Examples of process improvements - streamlining procurement processes to drive down costs
AVM Ian Smith
Deputy Head
Strategic Reform and Governance
Department of Defence

10.00
Streamlining processes in a Government service delivery organisation

  • The need for Business Process Management and Continous Improvement in contemporary Government and, most particularly, in a service delivery portfolio like the Department of Human Services
  • An overview of the tools and methodologies utilised by Centrelink to foster process improvement
  • Challenges, benefits and what the future holds
Sebastian Hood
Business Manager,
Productivity Efficiency Measures Branch
Centrelink

10.45
MORNING TEA & NETWORKING
11:15
Process improvement at the Department of Agriculture, Fisheries and Forestry

  • DAFF's commitment to process improvement
  • Strategies and methodologies utilised to improve processes
  • Achievements and challenges
  • Advice for organisations undertaking process improvement
Dr Mark Cloney
General Manager, Business Assurance and Improvement Branch
Department of Agriculture, Fisheries and Forestry
12:00
Process improvements for greater efficiency and enhanced service delivery

  • An overview of the various business process improvements underway as part of ´Keep Them Safe´
  • Methodologies utilised to analyse and implement business process improvements
  • Achievements, challenges and lessons learned
Elizabeth Knight
Director, Business Improvement and Service Capacity
Community Services (NSW Department of Human Services)

12:45
LUNCH
SELECTING THE MOST APPROPRIATE METHODOLOGIES AND TAILORING THEM TO SUIT YOUR NEEDS
1:45
Selecting the most appropriate methodologies for process improvement

  • Approaching process improvements - determining the right methodologies and making them work for you
  • Lean at the Victorian Department of Human Services and Lean in Government
  • Achievements through taking a Lean approach
Stephen Grech
Organisational Improvement Specialist
Department of Human Services VIC

2:30
AFTERNOON TEA & NETWORKING
3.00
Lean Thinking in local Government

  • Why Lean in Government?
  • The City of Melbourne´s journey to Lean Thinking
  • Initial Lean successes and lessons for other organisations looking to incorporate the Lean methodology
Kathy Alexander
Chief Executive Officer
City of Melbourne

3:45
Shared Services and Simplification - the CSIRO´s efficiency journey

  • Transitioning to Shared Services - the CSIRO´s Journey, 5 years in
  • Maximising the value of Shared Services - establishing centres of excellence
  • Simplification - an exploration of how the CSIRO is working to simplify processes to promote greater efficiency
Simon Lynch (subject to availability)
Executive Manager, Research Support Services
CSIRO

4:30
CHAIR´S CLOSING REMARKS & END OF DAY ONE