Day Two - Process Improvement
Friday 10th September, 2010

8.30
WELCOME COFFEE & NETWORKING
9.00
CHAIR´S OPENING REMARKS AND RE-CAP OF DAY ONE
MAXIMISING THE VALUE OF SHARED SERVICES
9:15
Driving efficiency through Shared Services

  • The Victorian Department of Primary Industries Shared Services journey
  • Moving to Shared Services - a machinery of Government change (benefits & challenges)
  • Creating and maintaining a service culture
  • The use of Service Level Agreements and Memorandums of Understanding
  • Examples of efficiency gains through Shared Services - the impact of shared applications and the use of automation to gain efficiencies, and what a Shared Services model means for organisational expertise
  • Focusing on business improvement and growth within Shared Services
Guy Nicholson
General Manager, Shared Business Systems
Department of Primary Industries VIC
10:00
Delivering more effective services – a case study on the Honours and Awards Service to the Australian Defence Force

  • What is the Honours and Awards Service and why did it need improvement?
  • What was done to improve the service – scoping the problem, attacking the problem (review and analysis, determining best practice, establishing KPI’s)
  • Delivering a more efficient service – an overview of outcomes
William Traynor
JobsGoldCoast & Cogent Business Solutions
10.30
MORNING TEA & NETWORKING
BUILDING A CULTURE THAT PROMOTES PROCESS IMPROVEMENT
11.00
Building a culture that promotes process improvement

  • Why it's imperative for us to innovate and improve on processes
  • What ABS has done to embed a culture of process improvement in the organisation
  • Engaging with staff to promote process improvement
  • Achievements, challenges and lessons learned
Peter Harper
Deputy Australian Statistician
Australian Bureau of Statisticsp

11:45 PANEL DISCUSSION:
Process improvement in the public sector context

  • Selecting the right methodologies and tailoring them to suit your specific needs
  • Overcoming challenges associated with process improvement in the public sector
  • Measuring the success of PI initiatives
12.30
LUNCH
1:30
Process improvement for business excellence

  • Embedding process improvement into the fabric of the organisation - process improvement training
  • Strategies and methodologies utilised
  • Challenges, achievements and lessons learned
Kathy Jarrett
Acting Director, Community and Corporate Development
City of Marion
1:55
AFTERNOON TEA & NETWORKING
2.45
Developing a continuous improvement culture

  • Department for Families & Communities (DFC) continuous improvement journey - 4 years in
  • DFC approaches for encouraging continuous improvement in a large organisation
  • Workshop ideas and strategies for creating a continuous improvement culture
Heather Falckh
Manager, Strategic Planning and Business Excellence
Department for Families & Communities SA

3.30
CHAIR´S CLOSING REMARKS AND CLOSE OF CONFERENCE