Process Improvement in the Public Sector

Delivering savings and enhancing customer service in a tight fiscal environment
HEAR INSIGHTS FROM:
AVM Ian Smith
AVM Ian Smith
Deputy Head
Strategic Reform and Governance
Department of Defence
Sebastian Hood
Sebastian Hood
Business Manager,
Productivity Efficiency Measures Branch
Centrelink
 
Stephen Grech
Stephen Grech
Organisational Improvement Specialist
Department of Human Services VIC
Barbara Perrott
Barbara Perrott
General Manager
Shared Service Agency QLD

GAIN INSIGHTS INTO:
  • How organisations across the public sector are streamlining their processes
  • Selecting the most appropriate process improvement methodologies
  • Building a culture that promotes process improvement
  • Harnessing the potential of Shared Services and maximising its value