Workshops
Wednesday 8th September, 2010
Thursday 9th September, 2010

The global financial crisis and a still uncertain economic climate have seen an increased focus on efficiency, and consequently process improvement, in the public sector.

The question now facing organisations at all levels of Government is: How do we most effectively improve our processes and become more efficient?

Business Process Management (BPM) is ideally placed to do this. BPM is a systematic approach to improving an organisation's business processes, and it has been adopted successfully in both private and public sector organisations. It fosters greater effectiveness and efficiency while still leaving room for innovations and being flexible enough to allow for change.

This highly interactive and practical workshop, led by one of Australia's leading BPM experts, will explore the BPM approach and how you can use it to build a more effective and efficient organisation.

By attending, you will explore:

• BPM perspectives
• How BPM can drive efficiency and effectiveness
• Examples of effective BPM deployments
• Getting started - building a culture of process-based management
• Effective BPM governance
• Considerations in applying BPM to Government.

Expert Facilitator:

Imre Hegedus is an internationally recognised process professional who has consulted to some of Australasia's largest organisations on developing and sustaining process-based management disciplines and cultures. Imre is author of the Industry Report on BPM - "BPM - Insights and Practices for Sustained Transformation" (2008) and convenor of Australia's largest and most active process network, BPM Link. During this workshop, Imre will draw on his years of experience as a practitioner and a consultant in this field.

Lean is a process improvement methodology that considers the expenditure of a resource, for any goal other than the creation of value to the customer, to be wasteful. While originating in the manufacturing sector, Lean has been applied successfully in public sector organisations. Lean Thinking has led to decreased duplication, increased efficiency and, most importantly, greater customer satisfaction.

In this highly practical workshop, Stephen will explore how you can make Lean work for you. By attending you will:

• Gain an understanding of various business improvement methodologies, including Lean and Six Sigma
• Learn the methodology to deliver business process improvement through Value Stream Mapping tools and techniques
• Learn the key timelines, actions and milestones in delivering a Value Stream Mapping Lean business improvement project
• Hear case studies on the effective application of Lean
• Commence mapping a business process you are familiar with during the workshop
• Participate in a discussion on the obstacles to gaining senior management commitment.

Expert Facilitator:

Stephen Grech is a Lean master in the deployment of Lean in Government. He initiated and is leading Lean and Six Sigma deployment in the Victorian Department of Human Services. He is developing a Learning to See and problem-solving culture based on the principles of Lean Thinking. The way he is doing this is through targeted executive Lean briefings. Stephen teaches executives and organisations to "See" process waste and non-value adding activity; he then builds the internal capability to solve business problems. Stephen is a Lean and Six Sigma practitioner and Lean coach.